
We know that planning a trip can bring up many questions. That’s why at Hotel InterContinental Cartagena we’ve created this Frequently Asked Questions section to help you find answers quickly and easily.
Cartagena is a year-round destination thanks to its warm Caribbean climate. The driest months (December to April) are ideal for travelers seeking guaranteed sun and beach days.
Yes, we offer private transportation to and from Rafael Núñez International Airport with prior reservation and at an additional cost. Our concierge, ricardo.arrieta@ihg.com, can assist you with arrangements.
Check-in is from 3:00 p.m. and check-out is until 12:00 noon.
Yes, we offer complimentary high-speed Wi-Fi throughout the hotel.
We’re just a 5-minute drive from Cartagena’s Historic Center and city walls.
Suites offer spacious layouts, separate living areas, premium amenities, and, in some categories, access to the Club Lounge with snacks and beverages throughout the day.
Yes, we offer special packages for anniversaries, honeymoons, and romantic getaways—including room decoration, private dinners, and personalized touches.
In addition to our beachfront location, we offer signature cuisine, an infinity pool overlooking the Caribbean, unforgettable event spaces, and service designed to create extraordinary moments.
Yes, we offer connecting rooms ideal for families. These can be requested when booking and are subject to availability.
Yes. We support local initiatives related to food security, education, and employment through partnerships with local foundations and hotel-led programs.
We promote practices like optional linen change, eco-friendly amenities, reduced energy consumption in common areas, and internal environmental awareness campaigns for staff and guests.
Yes. We implement sustainability policies focused on energy and water efficiency, reduction of single-use plastics, and proper waste management, aligned with IHG Green Engage® standards.
You can enjoy walking tours of the Historic Center, boat excursions, visits to San Felipe Castle, shopping at malls, or relaxing beach walks. Our concierge can help arrange local experiences.
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Bocagrande Beach – Right in front of the hotel, with direct access.
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Plaza Bocagrande Mall – Just 450 meters away, great for shopping and dining.
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Cartagena Historic Center – 5 minutes by car, perfect for immersing yourself in the city’s culture and heritage.
Yes. As part of IHG Hotels & Resorts, guests can earn points through IHG One Rewards and enjoy exclusive benefits such as room upgrades, early check-in, and late check-out.
We offer a kids' menu, cribs and extra beds, family-friendly TV programming, and a secure beachfront location.
Yes, we are a family-friendly hotel. We offer spacious rooms, a pool, kids' menu, and services designed for guests traveling with children.
Yes, Kanuu Restaurant and our room service offer vegetarian, vegan, and gluten-free options. Special dietary requests are also accommodated with prior notice.
Ocean-view rooms and premium suites offer privileged sunset views—perfect for unforgettable moments.
Yes, we offer 24-hour room service so you can enjoy our cuisine from the comfort of your room.
Yes, many of our rooms and suites offer breathtaking views of the Caribbean Sea, ideal for enjoying sunrises or sunsets.
Children under 12 who share a room with their parents stay free, depending on the rate conditions. Please check when booking.
Cartagena has a warm tropical climate year-round, with average temperatures between 28°C and 32°C (82°F to 90°F). The rainy season usually runs from May to November.
Yes. InterContinental Cartagena offers:
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An outdoor infinity pool with ocean view.
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Kanuu Restaurant, featuring Caribbean and international flavors.
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Sunset Pool Terrace with cocktails and a special menu to enjoy Cartagena’s best sunsets.
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Fully equipped 24/7 gym.
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Spa and massage services (by request and for an additional cost).
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Beauty Center.
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Sustainable souvenir shop (Indhy Luna).
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Event and celebration venues (weddings, birthdays, conferences).
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Yoga and Pilates sessions.
All rooms offer free Wi-Fi, air conditioning, Smart TV, minibar, safe, and premium amenities. Suites include additional space like a separate living area, and some offer exclusive access to the Club Lounge.
InterContinental Cartagena is just a 5-minute drive from the Historic Center and Cartagena’s iconic City Walls—a privileged location to explore the best of the walled city.
Yes, we provide high-speed Wi-Fi free of charge in all areas, including rooms, lobby, restaurant, pool, and meeting spaces.
We offer 286 rooms, many with spectacular views of the Caribbean Sea or Cartagena Bay.
We are located just 10 minutes from Rafael Núñez International Airport, approximately 6.5 km away, allowing for a quick and comfortable transfer to and from the hotel.
Yes, we have an outdoor infinity pool with a direct view of the Caribbean Sea. It's perfect for relaxing, swimming, or enjoying a sunset from our Sunset Pool Terrace.
Yes, we have Kanuu Restaurant, which specializes in Caribbean and international cuisine. We also offer dining at the Sunset Pool Terrace with shareable plates and oceanfront cocktails.
It depends on the rate selected at the time of booking. Some flexible rates allow free cancellation up to 24 or 48 hours before check-in. We recommend checking the specific terms of your reservation.
Some rates include a buffet breakfast. Please check at the time of booking. It can also be requested as an additional service.
Buffet breakfast is served from 6:30 a.m. to 10:30 a.m. at Kanuu Restaurant.
It depends on the rate type selected. Flexible rates allow free cancellations within certain time frames. Non-refundable rates do not allow changes or refunds. We suggest checking the specific terms when booking.
You can visit the Historic Center, walk the city walls, take a food tour, relax on the beach in front of the hotel, or take a boat tour to the Rosario Islands. It's an ideal destination for lovers of art, history, cuisine, and Caribbean scenery.
Cartagena offers a unique and diverse culinary scene. In addition to our Kanuu Restaurant, guests often enjoy nearby restaurants like Celele, Juan del Mar, Candé, La Única, Sambal, Época, and Verona. Our concierge can help with personalized recommendations.
Bocagrande Beach is located right in front of the hotel. You can also visit Playa Blanca or the Rosario Islands by boat.
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Cartagena International Film Festival (usually March–April)
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International Classical Music Festival (January)
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Hay Festival (January)
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Independence Festivities (November)
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Cultural events in the Historic Center throughout the year